Addenbrooke's Charitable Trust

Community Ambassadors

Through the ACT Community Ambassador Programme we will invite volunteers who have a passion for improving the day-to-day patient experience at Addenbrooke’s and The Rosie hospitals to play a key role in raising awareness of the importance of fundraising.

They will build new relationships within the community to encourage fundraising activities and be instrumental in inspiring members of the local community to lend their long term support.

With only a very small complement of fundraising staff and a very large regional area to cover, it is impossible for ACT to achieve this without the support of volunteers and we are likely to also miss out on properly acknowledging our supporters and developing ongoing relationships.

The key activities of the Community Ambassador role are:

  • delivering talks to local groups and organisations
  • distributing literature to libraries, health centres, funeral directors, solicitors and others
  • encouraging individual volunteers and the formation of fundraising groups; and
  • attending community-led activities to accept cheques or say a few words of thanks.


"On behalf of the Abington Forget-Me-Not Club I would like to say a massive thank you to Mrs Jane Hughes who today gave an amusing, heart-warming and informative talk about ACT. She was clearly voted one of our best speakers of the year.  She presented herself exceptionally well both in dress and overall presentation. Indeed, I have never known all of our members to stay awake during a talk!  The collection from members at the close of the meeting was testimony to Jane’s work. Ambassadors such as Jane are a huge asset to Addenbookes, so well done to Jane, may she continue to raise much needed funds on behalf of us all."  
Annie Hall  (Chair of Abington Forget-Me-Not Club) 


The Community Ambassador profile

Community AmbassadorCommunity Ambassadors will ideally already be engaged in some form of support activity for the hospitals or be playing a pivotal role in their local community. They will have a sound understanding of the hospitals and a willingness to engage and motivate the local community.  They will have a warm, personable character, be a confident speaker and enjoy meeting people from all backgrounds, as well as a passion and keen interest in promoting the hospitals.

With that passion comes the ability to motivate and inspire others to raise funds that can help the hospitals to offer a level of care over and above that which is achievable with NHS funding alone.  This is particularly important for areas with the most urgent need and for developments that cannot be met without charitable support and provide the greatest benefit for patients.

The role is flexible and we anticipate asking that Community Ambassadors be prepared to volunteer approximately four hours per month on average and commit to a 12 month term.

Some basic admin will be required, such as the completion of a Feedback Form following each duty carried out.  This will provide the Community Fundraising Team at ACT with the necessary information to offer further support to the community as required, for example, the issuing of fundraising packs or other associated materials, etc.

Community Ambassadors will be expected to uphold ACT’s values of being:

  • Patient focussed: benefit to patients is at the heart of all that we do
  • Trustworthy: we are committed to transparency and effective stewardship
  • Professional: we seek to demonstrate an ethical approach and excellence in all we do

A willingness to travel around an agreed geographical area and access to own transport is preferred (travel expenses will be provided, see below*).


Support and training

The Community Ambassador Programme will be managed by the Community Fundraising Team at ACT and all Ambassadors will receive one-to-one support from the Community Fundraising Manager, as well as regular updates on the charity’s latest activities and help with preparing talks.

Community Ambassadors will:

  • be invited to take responsibility for identifying groups to contact regarding talks within a mutually agreed geographical area and cross-checking these with the Community Fundraising Team prior to contacting.   
  • work with ACT’s Community Fundraising Team on the promotion of specific fundraising initiatives and the placement of literature as appropriate.

The Community Fundraising Team will also advise Ambassadors of requests for talks and cheque presentations received by ACT.

Training will be given to support or enhance presentation skills and Ambassadors will receive a comprehensive pack containing notes on the work of the hospitals, which will be updated on a regular basis, as well as a list of key messages.

As registered volunteers through the Addenbrooke’s Voluntary Services Department, Community Ambassadors will be entitled to claim out-of-pocket expenses incurred when carrying out this role, to cover such things as travel and refreshments.  They will also be invited to attend appropriate training, social activities and events organised by the Voluntary Services Team.


Could you be a Community Ambassador?

If you think you might enjoy making a difference by supporting ACT in the community, then please call Nicky Newton in the Community Fundraising team for more detail, on 01223 256321.  We look forward to welcoming you.