Search

The Direct Debit Guarantee      

                                                                                          

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit, ACT will notify you 10 working days in advance of your account being debited or as otherwise agreed.
  • If you request ACT to collect payment, confirmation of the amount and date will be given to you at the time of request.
  • If an error is made in the payment of your Direct Debit, by ACT or your bank or building society, you are entitled to a full and immediate refund of the amount paid by your bank or building society.
  • If you receive a refund you are not entitled to, you must pay it back when ACT asks you to.
  • You can cancel a Direct Debit at any time, simply by contacting your bank or building society. Written confirmation may be required. Please notify us. This guarantee should be retained by the payer.

Get ACT updates by email